I figure things out.
Problems. Technology. Business. Sometimes life.
I'm Octavius. I'm the person people call when something isn't working, an idea is still half-formed, or nobody is quite sure what to do next.
What brings you here?
I'm the guy who says, "Give me a minute. I can figure this out."
Drop me into something I've never done. No instructions. No parachute. Just make it work.
That's my favorite place to be.
Customer experience. Sales. Training. Operations. Technology. 20+ years. Different rooms, same job.
Systems thinker. Applied generalist. Lifelong doer.
What I Do
Where I Do My Best Work
Problem Solving
Troubleshooting. Research. Root-cause thinking. Practical solutions. Turning ideas into action.
People & Customers
Customer experience. Customer success. Communication. Coaching. Relationship building.
Sales & Business
Consultative sales. Discovery. Objection handling. Entrepreneurship. Small-business strategy.
Technology
Technical troubleshooting. Websites. Domains. Business email. Digital tools. AI-assisted implementation.
Teaching
Training. Workshops. Mentoring. SOPs. How-to guides. Making complicated things understandable.
I'm good at seeing the complete picture, then figuring out what's next.
What people say
Experience
I've done a few things.
I've spent more than 20 years working with customers, businesses, teams, and technology. Along the way, I've:
- Led and coached teams across customer service, sales, and operations.
- Trained people one-on-one, in groups, and across hundreds of retail locations.
- Managed stores and supported franchise owners.
- Worked directly with customers and business owners to understand problems and find answers that worked in the real world.
- Sold products and services through consultative, relationship-based selling.
- Built businesses from scratch—and closed the ones that didn't work.
- Built websites, tools, and products with AI assistance.
- Learned unfamiliar systems well enough to solve real problems with them.
Knowing the answer helps. Knowing how to find it when you don't, priceless.
About
About me.
Father. Partner. Builder. Practical problem solver. Systems thinker. Applied generalist. Lifelong doer.
And somebody who has had to start over more than once.
I've succeeded at some things and failed at others. I've changed careers, built businesses, closed businesses, raised a family, learned unfamiliar technology, and fixed things I probably had no business taking apart.
The older I get, the less interested I am in pretending I have everything figured out.
These days, I care more about being useful, treating people well, learning something new, and leaving people a little better than I found them.
Book a call
Connect
Wanna Connect?
Maybe you're hiring.
Maybe you need practical tech help.
Maybe you're looking for a trainer or workshop facilitator.
Maybe you have an idea and aren't sure what comes next.
Or maybe you simply want to say hello.
Reach out.